Offer summary

Qualifications:

Fluency in Slovenian (written and spoken), Proficient in English, Previous experience in IT support or customer service is an advantage, Strong analytical and problem-solving skills, Able to prioritize tasks in fast-paced environments.

Key responsabilities:

Provide IT support to Slovenian-speaking customers

Troubleshoot hardware, software, and networking problems

Offer guidance for customer satisfaction

Maintain documentation of support cases

Collaborate with team members for effective case management

Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Slovenian Speaking IT Support Analyst to join our dynamic team in Greece! If you are fluent in Slovenian and have a passion for technology and customer service, this role is designed for you to flourish in a vibrant and culturally rich environment.

As a Slovenian Speaking IT Support Analyst, you will play a crucial role in providing top-notch technical assistance to our Slovenian-speaking clients. Your primary responsibilities will include troubleshooting IT-related issues, ensuring prompt resolutions, and delivering outstanding customer service. We invite you to be a part of our mission to support and empower our clients while enjoying the stunning beauty of Greece!

Responsibilities

Provide comprehensive IT support to Slovenian-speaking customers through multiple communication channels.
Troubleshoot and resolve hardware, software, and networking problems efficiently.
Offer clear and effective guidance to enhance customer satisfaction.
Maintain detailed documentation of support cases and resolutions.
Collaborate with team members to ensure effective case management.
Stay informed on current industry trends and company products to enhance support services.
Engage in continuous learning to improve technical skills and knowledge.

Requirements

Fluency in Slovenian (both written and spoken) with excellent communication skills.
Proficient in English, both spoken and written.
Previous experience in IT support or a customer service role is an advantage.
Strong analytical and problem-solving skills.
Able to prioritize tasks and work in a fast-paced environment.
Enthusiastic and approachable demeanor with a desire to assist others.
Willingness to relocate to Greece and immerse yourself in a new culture.

Benefits