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Italian Speaking IT Support Analyst, Greece

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece, Belgium

Offer summary

Qualifications:

Fluency in Italian (written and spoken), Proficient in English (spoken and written), Prior experience in IT support/customer service advantageous, Excellent analytical and troubleshooting skills, Ability to work in a fast-paced environment.

Key responsabilities:

Provide comprehensive IT support to Italian-speaking customers
Troubleshoot hardware, software, and networking issues
Deliver clear guidance to enhance customer experience
Document support cases and maintain accurate records
Collaborate with team members for case management

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment PT is pleased to announce an incredible opportunity for an Italian Speaking IT Support Analyst to join our vibrant team in Greece! If you are fluent in Italian and have a passion for technology and customer service, this role offers you the chance to grow and make an impact while enjoying the beautiful surroundings of Greece.

As an Italian Speaking IT Support Analyst, you will be instrumental in providing high-quality technical support to our Italian-speaking clients. Your main responsibilities will include diagnosing IT-related issues, ensuring timely resolutions, and delivering exceptional customer service. Join us in our mission to offer outstanding support while experiencing the rich culture and stunning landscapes of Greece!

Responsibilities

Offer comprehensive IT support to Italian-speaking customers through various communication channels.
Troubleshoot and resolve hardware, software, and networking issues efficiently.
Provide clear instructions and guidance to enhance the customer experience.
Document support cases and maintain accurate records of interactions and resolutions.
Collaborate with team members to ensure seamless case management.
Stay updated on company products and industry trends to improve service delivery.
Participate in ongoing training and professional development to enhance your technical skills.

Requirements

Fluency in Italian (both written and spoken) with strong communication skills.
Proficient in English, both spoken and written.
Prior experience in IT support or customer service is advantageous.
Excellent analytical and troubleshooting skills.
Able to work efficiently in a fast-paced environment.
A personable and approachable demeanor with a strong desire to assist customers.
Willingness to relocate to Greece and experience a new cultural environment.

Benefits