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Customer Service Advisor - Remote

Remote:

Full Remote

Contract:

Full time

Salary:

22 - 24K yearly

Work from:

United States

Offer summary

Qualifications:

Excellent customer service skills, Strong communication and listening skills, Computer literacy, Relationship-building skills, Attention to detail.

Key responsabilities:

Serve as the first point of resolution for inquiries
Provide advice and guidance to members
Maintain excellent communication with teams
Respond to inquiries up to first level resolution
Refer complex issues to appropriate sections

Diamond4Jobs Human Resources, Staffing & Recruiting TPE https://diamond4jobs.com/

2 - 10 Employees

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Job description

Title: Customer Service Advisor / Coordinator

Location: Remote

Salary: £22,000 - £24,000 per annum

Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home.

Job Responsibilities

First point of resolution for all inquiries

Providing members with advice and guidance on next steps and their on-going journey with the organisation.

Developing and maintaining excellent communications with other teams and divisions

Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirements

Have excellent customer service skills.

Have excellent communication and listening skills.

Be computer literate.

Relationship building skills

Can do attitude

Good attention to detail.

Flexible to work shifts.

Keywords: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.