Collections Specialist

Salary Range: $40,000-$55,000

Are you ready to make an impact? Join Integris, where integrity meets innovation! Be part of a team that’s redefining IT services by leading with “People First”.

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24/7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Job Summary

The Collections Specialist is responsible for managing and maintaining the collection of outstanding accounts receivable from our business clients while ensuring a level of premium customer service. This role requires persuasive communication and negotiation skills, as well as the ability to analyze and resolve account discrepancies efficiently.

Job Responsibilities

• Accounts Receivable Management: Monitor and manage the collection of past-due invoices from business clients to ensure timely payment.
• Customer Communication: Establish and maintain effective communication with clients via phone, email, and written correspondence to discuss payment status, resolve discrepancies, and negotiate payment plans.
• Dispute Resolution: Investigate and resolve account discrepancies, including short payments, billing disputes, and unauthorized deductions, by collaborating with internal departments and clients.
• Documentation and Reporting: Maintain accurate records of all communications and collection activities, and prepare regular reports on collection status, aging accounts, and potential risk exposures.
• Compliance: Ensure all collection efforts comply with company policies, industry regulations, and legal requirements.
• Process Improvement: Identify opportunities for improving the collections process and contribute to the development and implementation of best practices.

Job Qualifications

Education/Certification Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.

Experience Requirements:

• Minimum of 2 years of experience in business-to-business collections or accounts receivable required, preferably in a corporate environment.
• Experience with Microsoft Office Suite, especially in regard to reporting and data analysis, required.
• Experience with ERP and accounting software required (ConnectWise, Sage Intacct experience preferred).

At Integris, we value our team members and offer comprehensive benefits, including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in shaping the future of IT services while making a positive impact on our clients and communities.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.