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Collections Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Florida (USA), United States

Offer summary

Qualifications:

3-5+ years in high volume collections management, Experience managing remote teams, Excellent skills in call center/collections management, Strong analytical and problem solving abilities, Understanding of compliance regulations.

Key responsabilities:

  • Lead and manage call center and collections teams
  • Analyze performance, service KPIs and report metrics
  • Conduct training and develop operational strategies
  • Hold regular one-on-ones and performance reviews
  • Enforce company policies and ensure accountability
National Service Bureau logo
National Service Bureau https://www.nsbi.net
51 - 200 Employees
About National Service Bureau
National Service Bureau (NSB) is a debt recovery agency founded in 1986. We are a critical part of the revenue management cycle and we provide a variety of collection services to help your business collect on accounts past due. We specialize in subrogation and commercial collections.OUTSTANDING CONSUMER RELATIONSOur focus on providing superior client service includes providing consumers with a nonconfrontational counseling approach. It is not our job just to increase your collections, it is our job to increase your revenue. REPONSIVE CLIENT SERVICESOur approach to client service is to provide you service built around your definition of the ideal agency relationship. We will work continuously with you to refine and enhance every aspect of our relationship. COMMUNICATIONS AND REPORTINGContinual communication ensures that we stay on the same page with target dates, goals, and understanding each other’s processes and procedures. From industry standard reports to 24/7 access to your accounts, we’ve got you covered. TOTAL COMPLIANCENSB works hard to maintain strict compliance with all governing laws and regulations. We adhere to ACA International’s stringent code of ethics to promote fair and honest collection practices. HIGHLY EFFECTIVE DATA SECURITYlayered, multi-tiered approach to security protects the integrity, availability, accountability and appropriate confidentiality of both NSB’s and our clients’ data.CORE VALUESNational Service Bureau operates on a foundation of Core Values:1. Follow Through2. Be Engaged3. Think First4. Be Respectful5. Be Accountable These are shared with employees company-wide, are the basis of who we hire, and are integrated throughout our business processes.
See more National Service Bureau offers

Job description

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Benefits:

  • Competitive Salary
  • Employer Paid Medical, Dental, Vision Insurance
  • Company Provides EAP (Employee Assistance Program)
  • Paid Vacation, Holiday’s, and Sick Time
  • Monday to Friday schedule


Not hiring in the following states: CA, NY, TX, HI, PA, DC, MA, CT, ME, VT, NM, SD

To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

GROW WITH US!

National Service Bureau (NSB) is seeking an experienced Call Center Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader whom is self-motivated, accountable and engaged in personal growth.

Collections Manager Job Description:

We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include:

  • Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
  • Makes recommendations for action plans
  • Perform continued training and education
  • Implements call center and collection operational strategies
  • Provides daily personnel management and oversight
  • Conducts regular 1:1’s and annual performance reviews
  • Recommends changes to employee levels based on activity and performance
  • Enforce company policies and hold team members accountable


Collections Manager Skills Required:

  • Secure home office consisting of:
    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
    • Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
  • Clear and professional backdrop
  • 3-5+ years in a high volume collections management
  • Experience in managing a remote team enviroment
  • Experience scheduling call center operations and running call campaigns
  • Excellent call center and/or collections management skills
  • Results oriented with the energy and ability to deliver results daily
  • Strong analytical and problem solving skills
  • Understanding of and respect for compliance
  • Positive attitude and approach
  • Ability to drive, encourage, and motivate a team
  • Willingness to exemplify our Core Values

Core Values:

  • Follow Through
  • Be Engaged
  • Think First
  • Be Respectful
  • Be Accountable


NSB Culture & Environment:

  • Diverse and friendly team
  • Emphasis on work/life balance
  • Guaranteed no nights/weekends
  • Positive environment
  • Performance-based incentives
  • Advancement opportunities


NSB is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us!

To stay up to date on our latest postings we invite you to:

Like us on FaceBook:

https://www.facebook.com/nationalservicebureau/

Follow us on LinkedIn:

https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page:

https://national-service-bureau.careerplug.com/account

This is a remote position.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Operational PlanningCollection DevelopmentPerformance ManagementCall Center TechnologyCompliance RequirementsPositive Psychology

Other Skills

  • Distributed Team Management
  • Team Leadership
  • Motivational Skills
  • Problem Solving
  • Verbal Communication Skills
  • Analytical Skills
Are you interested?

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