Business Intelligence & Process Advisor, RCM

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage and protect life.

The Business Intelligence & Process Advisor, RCM is a senior team member who assists Kestra RCM leaders in gaining operational insight by creating reports and dynamic visualizations; their analytical outputs will aid in directing overall team strategy and setting performance objectives. This position works closely with the VP, RCM to build and predict business opportunities, develop process-optimization pathways by defining workflow solutions, and support end-to-end RCM functional areas including intake, benefit verification, prior authorization, billing, and collections. This role will also assist in managing projects related to these functional areas.

ESSENTIAL DUTIES:

• Assist team leadership in developing and executing overall RCM operations strategy and performance objectives
• Ensure establishment of and adherence to regulated compliance processes and procedures
• Improve and optimize existing processes, policies, and procedures based on research and analytics; recommend new opportunities to increase revenue realization and improve cash flow
• Provide consultative expertise to cross-functional teams on strategic priorities and act as a resource for revenue cycle activities
• Participate in the development of data, process, and workflow strategies in collaboration with the Kestra IT team
• Partner with departmental stakeholders to understand business objectives and the data needed to support effective operations
• Organize, analyze, and interpret data to provide actionable insights, ensure accurate revenue forecasting, and drive strategic decision-making
• Create data visualizations, dashboards, models, and custom reports on performance of the revenue cycle team; prepare and present data to Kestra leadership
• Configure and manage Sales Force.Com and Bonafide data including ability to create custom reports and dashboards
• Serve as a “working” project manager who can oversee all data development and also deftly perform hands-on activities
• Commit to ongoing professional development for the appropriate skills and competencies
• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES:

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

Requirements

QUALIFICATIONS

Education/Experience Required:

• BS or BA required, preferably in Business
• Minimum of 10 years’ work experience in RCM operations
• Experience using data from order to cash systems
• Strong Microsoft Excel skills including advanced skills such as pivot tables, VLOOKUP across data sets, and nested IF formulas
• Experience in data visualization tools such as Tableau and Power BI, as well as database and automation tools such as SQL, Alteryx
• Must have the highest ethical standards and personal integrity
• Experience using cloud-based order to cash systems, as well as other systems such as SalesForce
• Expert user in Microsoft Office, including Teams

PREFERRED:

• MBA
• Workflow management experience
• Excellent organizational, interpersonal and communication skills
• Project management skills
• Prior experience in medical technology or other life science industries

WORKING ENVIRONMENT:

• Fast-paced, dynamic work from your remote workstation
• Extended hours when needed, including nights and weekends
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment, post-offer.

PHYSICAL DEMANDS:

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Occasional lifting required, up to 20 pounds

TRAVEL:

• Occasional travel, domestic, may be required, approximately 20%

 OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized between $154,250 - $177,000. Depending on experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.