Offer summary
Qualifications:
Bachelor's degree preferred, ideally in STEM, Minimum of 2 years customer facing experience in tech, Basic understanding of OS: Mac, Linux, Windows, Familiarity with subscription service model and B2B, Comfortable with LAMP stack and command line interfaces.
Key responsabilities:
- Serve as first point of contact for customer requests through various channels
- Triage, escalate, and resolve complex challenges in real time
- Assist with troubleshooting and advising best practices across multi-cloud suite
- Communicate clearly and empathetically with diverse audiences
- Collaborate with technical and non-technical teams to understand product value