Associate Cloud Operations Engineer (L1)

Revolgy is looking for an L1 Cloud Ops Engineer, so join our awesome team of cloud engineers and work with cutting-edge cloud platforms, and AI automation tools and participate in other exciting projects. We're looking for someone with a solid foundation in IT and cloud services, who is ready to dive into hands-on problem-solving and support tasks.

Please note: This is a fully remote position, open to candidates in Europe. Locations where we can offer employment for this position are the Czech Republic, Slovak Republic, Estonia, and the UK.

What will you do? 🧭

• Act as the first point of contact for customer support (via email, phone, and other channels), resolving issues and escalating when necessary.
• Maintain accurate and up-to-date ticket records in our system, ensuring cases are handled within SLA.
• Collaborate with 2nd-level support and other departments to resolve complex queries.
• Automate business processes using various tools and technologies.
• Manage tasks in cloud management consoles where applicable.
• Communicate effectively with cloud providers and partners to ensure seamless service.
• Assist the team with administrative and continuous improvement tasks.

Challenges You’ll Tackle:

• Troubleshooting infrastructure outages, including third-party services and deployment environments.
• Communicating vendor updates (e.g., pricing changes, end-of-support notifications) to relevant stakeholders.

What’s Exciting:

• Hands-on experience with the latest cloud technologies (AWS, GCP).
• Involvement in AI-driven automation projects.
• You'll be a part of a collaborative team environment with engineers who are passionate about innovation and technology.

Must haves 🔥

• Experience with any of the cloud providers (AWS, GCP, or Azure) and their services is a must.
• Knowledge of observability, networking, subnetting, site reliability, and infrastructure as code (Terraform, CloudFormation).
• Experience with at least one programming language.
• Familiarity with Git and version control platforms like GitHub/GitLab.
• Strong verbal and written communication skills.
• Previous experience in an IT role such as support, networking, back/front-end development, or system administration.
• Great command of the English language both in verbal and written form (B2/C1).
• Willingness to take ownership, be responsible, display initiative, and work autonomously.
• Strong communication skills.

Revolgy offerings 💗

• Fully remote setup & flexible remote-first culture
• Paid training and certifications
• Knowledge-sharing & educational programs provided by Google, AWS, and other technology partners
• Defined career progression plan

Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK):

• 5 weeks of paid vacation & sick days
• Budget for work equipment and energy costs
• Mobile phone & mobile tariff contribution
• Company notebook
• GallupStrengths talent DNA analysis
• Learning and development budget
• Support for tech speakers and company-hosted meetups
• Company events
• Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data

Are you interested? 👀

Don't hesitate to apply right now! We are looking for a thoughtful professional who enables our mission and supports our culture of freedom and responsibility.

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.

About us

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.