Offer summary
Qualifications:
2 years minimum experience in help desk roles, Knowledge of ticketing systems (e.g. ServiceNow, Zendesk), Familiar with ITIL V3 or V4 standards, Intermediate to advanced Excel skills, Basic knowledge in networking and IT concepts.Key responsabilities:
- Manage the Help Desk using ticketing tools
- Coordinate service desk operations for various projects and clients
- Generate performance reports and dashboards
- Follow escalation and tracking processes for support tickets
- Conduct training sessions and continuous improvement initiatives
