Match score not available

Onboarding / Implementation Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

3+ years experience in SaaS e-commerce solutions, Solid understanding of the UK e-commerce landscape, Strong clients relationship-building skills, Ability to manage multiple projects simultaneously, Fluent in English (minimum B2 level).

Key responsabilities:

Lead and manage end-to-end implementation projects
Analyse customer requirements and provide custom recommendations
Deliver technical demos during client onboarding
Configure and customise Base.com systems for clients
Evaluate project success and help integrate additional tools

Base.com (formerly BaseLinker) SME https://base.com/

51 - 200 Employees

See more Base.com (formerly BaseLinker) offers

Job description

Base.com is a leading e-commerce operating system trusted by 27,000+ companies worldwide. It centralises the management of orders, warehouses, and products, automating repetitive tasks like order updates, invoicing, and shipping. With over 1,000 integrations across marketplaces, store platforms, carriers, and business apps, Base.com streamlines operations. Its powerful tools for price automation, returns management, and B2B collaboration help businesses save time, enhance efficiency, and scale with ease.

About The Role

Base.com is growing, and we’re looking for a talented Ecommerce Implementation Specialist to become a key player in supporting customers when on-boarding onto Base.com. you’ll work with some of the top e-commerce brands and retailers in the UK, delivering impactful implementations that take their businesses to the next level.

Apply today and help us shape the future of e-commerce!

Experience

3+ years experience implementing Base.com or other similar SaaS e-commerce solutions
Solid understanding of the UK e-commerce landscape, and experience working with e-commerce retailers and brands
Strong communication and client relationship-building skills
Ability to manage multiple projects simultaneously, meeting deadlines with ease
Excellent problem-solving and analytical abilities
Fluent in English (minimum B2 level)

Nice to Have

Knowledge of HTML, CSS, and PHP
Knowledge of ERP systems
Experience configuring and managing online stores

Tasks

Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
Analyse customer requirements, providing tailored recommendations and best practice solutions
Deliver technical demos with customers while onboarding onto Base.com
Craft detailed plans, timelines, and roadmaps for multiple projects
Configure and customise Base.com systems to meet client needs
Design and implement solutions that optimise clients' workflows
Engage with clients to understand their business goals and align our solutions to enhance their operations
Evaluate the success of each project by measuring outcomes against set goals
Help customers integrate additional tools to enhance their Base.com system
Troubleshoot and resolve any technical issues that arise during implementation, ensuring minimal disruption to the customer
Attendance at key industry events and on-site customer implementations

Our offer