Customer Service Technical Agent - Finnish speaker - Remote Role

We are currently recruiting fluent Finnish speakers to work in Technical Support.

This role is an entry-level position as a Customer Support Technical Agent working with Finnish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.

The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution

Day-to-day duties:

• Answer incoming contacts via phone, mail and ticket system promptly and professionally
• Resolve B2B customer queries using the relevant tools and systems
• Work to achieve individual and team-specific goals
• Assist with mentoring new hires
  
  

Essential Competencies:

• Interested in working with IT
• Good customer service and communication skills
• Fluency in English and Finnish
• Friendly and outgoing manner
  
  

Salary and benefits:

• 32.000 Euro salary + 25 percent uplift on Evening/Weekend hours
• Bonus
• Fully remote
• Full training provided
• Career progression
• Casual social atmosphere
  
  

We are currently recruiting fluent Finnish speakers to work in Technical Support.

This role is an entry-level position as a Customer Support Technical Agent working with Finnish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.

The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution

Day-to-day duties:

• Answer incoming contacts via phone, mail and ticket system promptly and professionally
• Resolve B2B customer queries using the relevant tools and systems
• Work to achieve individual and team-specific goals
• Assist with mentoring new hires
  
  

Essential Competencies:

• Interested in working with IT
• Good customer service and communication skills
• Fluency in English and Finnish
• Friendly and outgoing manner
  
  

Salary and benefits:

• 32.000 Euro salary + 25 percent uplift on Evening/Weekend hours
• Bonus
• Fully remote
• Full training provided
• Career progression
• Casual social atmosphere