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Swedish Speaking Customer Care Agent

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Ireland, Maryland (USA), United States

Offer summary

Qualifications:

Fluency in Swedish and English, 1 year of customer service experience preferred.

Key responsabilities:

Resolve customer queries via phone and email
Provide solutions and follow up for satisfaction
Input and track orders and returns
Process customer orders and ensure expert advice

National Pen

1001 - 5000 Employees

See more National Pen offers

Job description

Job Description

As our Inbound Customer Care Agent in our Contact Centre you will act as the first point of contact for our current and potential customers. You will provide first-hand support in relation to queries regarding incoming sales, account queries, issues and product questions via phone and email.

Fluency in Swedish and English is a must for this role**

Benefits

Comprehensive training programme for all new hires
Career development opportunities
Employee Assistance Program
Staff discounts
Social Club
Flexible working options
Weekly payroll
Company Pension

Daily Job Responsibilities

Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved
Processing customer orders and providing expert advice on the company’s extensive products

What We Need From You

Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given.
Strong desire in delivering the highest level of customer service and the drive to be successful to exceed targets and integrate into a team-based organization
You will maintain professionalism under pressure, ability to analyse a problem quickly and resolve it following procedures
Enjoy working in a team environment, working towards targets, and maintaining high levels of quality customer service

Benefits:

Company events
Employee assistance program
Employee discount
On-site parking
Relocation assistance
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday
No weekends

Supplemental pay types:

Bonus pay
Performance bonus

Experience:

Customer service: 1 year (required)

National Pen’s personalized promotional products are created for and inspired by small businesses. With more than 50 years of experience and serving 23 countries worldwide, National Pen provides personalized marketing solutions that help businesses connect with their customers through a personal brand experience.

Learn more about us here https://www.pens.com/ie/s/about-u