Financial Services Team Leader

Our client, a digital bank, is seeking experienced Team Leaders to join as part of a high-quality team working on a KYC Remediation project. Successful candidates will have extensive team leader experience managing teams within financial services, remediation or complaint handling environments.

Tell Me More

• Start Dates: October and November 2024
• Location: Fully remote (laptop collection from client hub on day one)
• Rate: £350 per day
• Work Pattern: Standard Business Hours
• Duration: End December 2024 with likely extension

Your day-to-day activities will include:

• Support team to achieve productivity/quality targets
• Learn and understand the process in depth
• Resolve any underlying or ongoing issues with individual team members or the group as a whole
• Make appropriate risk-based escalations and performance development plans for individual team members
• Work collaboratively with operational and support functions conducting impact assessments and training needs identification
• Deliver training through one-to-one and group sessions
• Manage operational risk by ensuring governance and control processes are followed by your team

What Knowledge, Skills & Experience We Need

• Minimum 12 months team leader experience managing teams within financial services, remediation or complaint handling environments
• Previous KYC and/or screening experience would be a distinct advantage
• Ability to attain and maintain specified quality and production targets
• Proficient at MI tracking, reporting case status to management and progressing against deadlines
• Effective at issue resolution, appropriate risk-based escalations, and performance development/ coaching of teams
• Able to adapt to change, often at pace, and bring others with them
• Stakeholder management and the ability to manage relationships and work at all levels
• Ability to be flexible and reliable when working under pressure
• Excellent attention to detail

Next Steps

To express your interest in this opportunity, don't delay; please click Apply now.

About us

Momenta are a market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your experience within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.