Offer summary
Qualifications:
High School Diploma or GED, 1+ years of customer service experience, Proficient in computer and Windows PC applications, Ability to type 35-40 WPM with 90% accuracy, Health care experience preferred.
Key responsabilities:
- Support providers in a multi-channel environment
- Triage contacts from healthcare professionals
- Resolve issues related to benefits, billing, and authorizations
- Collaborate with internal partners for issue resolution
- Promote self-service digital tools to providers