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English (speaking) Customer Service Help Desk Analyst - Remote from Philippines

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Philippines

Offer summary

Qualifications:

Fluent in English, Legal documentation to work in Philippines, Experience in Customer Service or IT Support.

Key responsabilities:

Provide Service Desk support to clients
Document and track incoming customer calls
Update incident status using computer systems
Collect and maintain records of customer interactions
Troubleshoot hardware and software issues

Alphanumeric Systems

501 - 1000 Employees

See more Alphanumeric Systems offers

Job description

Alphanumeric is hiring a English-speaking Customer Service Helpdesk to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any sales or providing medical advice.

Please be aware we can only hire people already based in Philippines with fully legal and valid documentation to work in Philippines.

If you do not meet these requirements please do not apply.

Please apply with your resume in English.

Why should I apply, you may ask?

Fully remote position, from wherever you want in Philippines
Working hours: Current active schedule is Monday to Friday within the hours of 6pm and 3am (Philippines), though this role requires flexibility to work in different schedules as well.
There are 4 weeks of training also requiring a flexible schedule
Salary of Php33,500.00 gross monthly
Starting date: ASAP
Internet bill reimbursement.
Private health insurance
Full training provided and dozens of E-Learning courses available
No mandatory need for a college/university degree

Mandatory Requirements

Fluent in English.
Legal documentation to work in Philippines.
Experience in Customer Service, IT Support, Technical Support or related fields.

Position Summary

Provide Service Desk support to external customers and users
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions And Responsibilities

Provide service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from caller and document data elements in designated tool
Maintain records of all calls from customers using designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot and solve hardware and software issues quickly
Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers