Offer summary
Qualifications:
Knowledge of SIP, RTP, T.38 protocols, Experience in product support/application role, Voice over IP experience with SIP signalling, Understanding of API/SDK's and web technologies, Confidence in using Linux and network analysis tools.
Key responsabilities:
- Troubleshoot VoIP/SIP calls using Wireshark
- Replicate customer API issues with Postman
- Analyze fax packets to troubleshoot issues
- Monitor operational alerts and improve documentation
- Liaise with technical peers on escalated cases