Offer summary
Qualifications:
Minimum 5 years in Desktop Support/IT Helpdesk, Experience with Win 7, 10, 11, and MAC OS, Hands-on experience with printer troubleshooting, Knowledge of VPN, Soft Phones, Remote Desktop, Experience with Ticketing System (ServiceNow).
Key responsabilities:
- Provide deskside IT support professionally
- Diagnose and resolve desktop issues on-site
- Install and maintain client workstations and mobile devices
- Utilize ticket management system for records
- Collaborate with global teams to resolve issues