Director, Growth Enablement & Operations - Healthcare Marketing Agency

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?

The Director, Growth Enablement & Operations, operates under the direct supervision of the Head of Growth Enablement & Operations. This pivotal role supports the strategic and operational execution of activities designed to improve response delivery for RFIs/RFPs and enhance overall company growth. This role will collaborate closely with various departments to enhance operational efficiencies, manage project workflows, and contribute to high-priority campaigns and content development.

What you’ll do:

Operational Support: Assist with the management of all Growth Enablement & Operations activities, including the implementation of new SOPs and addressing operational roadblocks to optimise workflows. Provide guidance over all capability units.

Project Management: Coordinate the execution of RFI/RFP processes, ensuring that all projects are delivered efficiently and align with strategic goals. Oversee the preparation and review of capability presentations and provide support in high-level RFI/RFP responses.

Resource Management:

• Oversee and allocate human and material resources across projects to ensure optimal deployment in line with project goals and deadlines.
• Manage scheduling, forecasting, and reallocation of personnel and resources to meet changing project demands and priorities.
• Collaborate with Directors to understand project requirements and resource availability, facilitating effective cross-functional teamwork.
• Monitor project timelines and staff performance, addressing any resource-related issues to prevent project delays and maintain productivity.

Cross-functional Collaboration: Work closely with Marketing to support the development and implementation of campaigns and evergreen content. Liaise with Sales Ops to monitor industry trends and analyse data, thereby aiding in strategic decision-making to boost win rates.

Team Leadership and Development: Manage a team of Group Directors, guiding their professional development and ensuring their performance aligns with departmental goals.

Stakeholder Engagement: Act as a secondary contact for key internal and external stakeholders, ensuring consistent communication and alignment on project goals and deliverables.

Reporting and Documentation: Manage specific reporting requests and maintain comprehensive records of all operational data and project outcomes to support continuous improvement.

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritisation skills and a desire to dive into the data.
• You are a highly organised self-starter, able to work independently and under tight deadlines.

What you should have:

• Experience working with clients within the life sciences industry
• Previous experience working in and supporting teams in a marketing / advertising agency
• Requires 10+ years of related experience with RFI/RFP process with ownership over process success.
• Advanced deep understanding of the RFI/RFP process, operations, and opportunities; Ability to develop strategies and policies to improve department and improve team performance and efficiency.
• Requires previous experience in managing and executing the RFI/RFP process with multiple direct reports and ownership over a capability area.
• Bachelor's degree (or equivalent) in a relevant field such as Business, Marketing, Communications, or related discipline. A postgraduate qualification or relevant professional certification would be advantageous.

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: http://www.realchemistry.com/.