Offer summary
Qualifications:
Over 5 years of service management experience, High communication, presentation, and leadership skills, Familiarity with ITIL or similar certifications, Proficient in Microsoft Office 365, Knowledge of networks with at least 3 years' experience.Key responsabilities:
- Manage services and support to the Service Management Office (SMO)
- Assist in implementation, monitoring, and continuous improvement of services
- Generate reports on SLA performance and other metrics
- Collaborate on incident, problem, and change management
- Train teams on SMO processes and best practices
