Technical Support Analyst

The Technical Support Analyst (Client Support) is a software support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.

**Candidates must reside in Philippines for this role.

ROLE AND RESPONSIBILITIES

• Supporting the warehouse management system and clients.
• Troubleshooting day to day application and/or database related issues.
• Supporting enterprise software and databases in production environments.
• Developing a comprehensive library of support and training documentation and resolution guides.
• Evolving into a subject matter expert.
• Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
• Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).

PREFERRED SKILLS

• Multi-lingual English and Spanish strongly preferred.
• Technical, Bachelor’s degree, or higher in Computer Science, Engineering, or a related field.
• Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack
• Basic knowledge of SQL Server Integration Services (SSIS)
• Basic knowledge of SQL Server Reporting Services (SSRS)
• Basic knowledge of SQL Server Database Administrator experience; performance tuning

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job.

Requirements

QUALIFICATIONS

• Ability to build and maintain collaborative relationships with team members, customers and vendors
• Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums
• Knowledge of Agile work practices
• Ability to organize own work based on the priorities established.
• Documented and proven experience in client service.
• Minimum of 3 years of experience in an IT related environment.
• Minimum of 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development.
• Strong understanding and experience manipulating relational database schemas
• Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments.
• Professional demeanor and the ability to develop effective working relationships with team members and end users.
• Must be a self-starter who is able to work independently as well as within a team environment.

Benefits

Health and social benefits available for full time employees.