Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Field Service Engineer (Shift)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Proven field service engineering experience, Electrical engineering background required, Relevant electrical qualification desirable, Technical understanding of PCs and Windows, Customer-oriented approach is critical.

Key responsabilities:

  • Conduct on-site preventative maintenance
  • Perform reactive repairs on equipment
  • Carry out diagnostic tests and fixes
  • Assist with equipment installation and upgrades
  • Communicate across all levels and complete administrative tasks
Flowbird Group logo
Flowbird Group Computer Software / SaaS Scaleup https://www.flowbird.group/
501 - 1000 Employees
HQ: Paris
About Flowbird Group
???? Flowbird: leader in mobility solutions! Flowbird, is a company at the forefront of innovation that imagines today, the city of tomorrow, providing parking and transport ticketing solutions. Our brand name, Urban Intelligence, represents our know-how in terms of mobility management. ???? Flowbird at a glance We design solutions to make individual travel simpler, safer and faster, while collectively maximizing efficiency and harmonizing flows. Every week, Flowbird contributes to improving the living environment of our 100 million users by helping to reduce air pollution, optimize traffic, simplify payments, and make cities more secure and dynamic. Flowbird enables users to switch easily and securely from one mode of transportation to another thanks to the evolution of payment methods. Flowbird also helps cities and territories embrace intermodality through the Mobility Hub platform, which enables them to intelligently orchestrate different modes of travel and make them easy to use for residents and visitors alike. ???? An international experience Present in more than 5,000 cities and 80 countries around the world, Flowbird makes it easier for city dwellers to get around while enabling cities to become the orchestra conductor of mobility in their territory. Thanks to our many subsidiaries around the world, Flowbird delivers completely scalable systems that enable local authorities to facilitate mobility. ???? Good to know! Flowbird logo is inspired by the ease with which each bird moves quickly and safely within a flock of birds.
See more Flowbird Group offers

Job description

Company Overview

Flowbird is the global leader in parking solutions; manufacturing, supplying, installing and maintaining the sectors most trusted payment kiosks for local authorities and private car park operators all over the world, and delivering a robust and market-leading software suite that supercharges car parks and connects historically static offline assets to an online audience of millions.

Role Summary

Field Service Engineers are the first point of face-to-face contact for our customers. They provide support to the Area Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities. We are looking for an enthusiastic, energetic, and confident individual who can provide world-class customer service to our customers and partners.

Role Detail

  • Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard
  • Coordinating the prioritisation of all active response and scheduled calls to ensure that defined targets of response are achieved
  • Carry out diagnostic tests, checks, and fixes on customers equipment through to resolution
  • Contribute to a first time fix standard and client oriented approach focused upon the end users satisfaction.
  • Assist with the implementation of new equipment or the upgrade of existing equipment as required. Occasional installation work is also a feature of the post
  • Communicate with all levels of staff both verbally and written, escalating of major issues to the management team as appropriate.
  • Be able to complete all documents and administrative tasks on time, to agreed company standards
  • Be responsible for and keep all company stock and equipment on good order, liaise with the service stores department to ensure that the allocation of spare parts is of a satisfactory level.
  • Be of smart appearance whilst conforming to onsite H&S rules
  • To conduct yourself and promote the company in a professional manner at all times
  • Hold a full driving licence
  • Any other duties which will benefit the company
  • Provide support and expertise to other departments including, Projects, Stores, and the Service Desk
  • Actively contribute to product improvements through the alerting of hardware improvements or software bugs
  • Actively contribute to service improvements by recommending changes to systems and processes

Work within a field service team delivering on site support covering 05:30 - 23:30

Candidate Requirements

  • A field service engineer with proven ability operating in the vending or transport industry, or similar.
  • An electrical engineering background. A relevant electrical qualification, i.e., NVQ Level 2 or equivalent desirable
  • A technical understanding of PCs and basic knowledge of Microsoft Windows operating systems
  • A customer orientated approach is critical for this role

Core Skills & Abilities

  • Technical mind-set with a desire to enhance those skills
  • Analytical problem-solving and ability to follow the process
  • Excellent customer service skills
  • Strong written and verbal communication skills to communicate in a clear, professional manner.
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
  • Self-organised, motivated and able to work using their own initiative.
  • Remain calm when working under pressure
  • Keen to develop
  • An advocate of change and process
  • Punctual and reliable
  • Smart and presentable
  • Enthusiastic, energetic, and confident
  • Ability to work within a demand led environment; demonstrating tenacity, self-motivation, adaptability, problem solving skills and attention to detail.
  • A proactive and can do attitude

Benefits

  • Annual leave 25 days plus bank holidays
  • Medicash Health Cash Plan
  • Eyesight test via Specsavers and a contribution towards glasses
  • Employee assistance programme
  • Flu vaccinations yearly
  • Vivup - discounts for shopping, cinema, gyms etc
  • WeCare - 24/7 GP, mental health support and get fit programme
  • Bike scheme
  • Life assurance (4x salary)
  • Pension - employer contribution up to 6%
  • Volunteering Day (paid)
  • Loyalty Awards
  • Christmas party contribution (or voucher/hamper)
  • Future Learn - free and discounts courses
  • Training & development
  • Overtime is frequently available
  • Lunch allowance
  • Approximately £2000 per year late shift allowance
  • Van provided for business use

Reports to Area Service Manager

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Electrical EngineeringMicrosoft Operating SystemsTransport Engineering

Other Skills

  • Analytical Thinking
  • Self-Confidence
  • Enthusiasm
  • Customer Service
  • Self-Motivation
  • Detail Oriented
  • Reliability
  • Verbal Communication Skills
  • Calmness Under Pressure
  • Adaptability
  • Punctuality
Are you interested?

Related jobs

See more jobs
Sign in or sign up with Google or LinkedIn