Meet Our Team:
As a key contributor to the Pega Customer Service Specialist SC team, you will collaborate with product managers, engineering, marketing, business officers, professional services and other groups to ensure the successful execution of sales strategy. As a member of the team, a key operational goal is to share your customer service knowledge with the field sales teams and scale yourself. Our solutions consultants are technically savvy and customer centric!
Picture Yourself At Pega:
You will partner with the Customer Service Business Unit to build and execute the growth strategy for the Customer Service business in EMEA . As well as supporting & driving Customer Services deals & client engagements directly, you will lead a specialist team of Solutions Consultants to achieve the growth strategyand be a recognised thought leader in the Customer Service domain.
Your vision, ambition and executive leadership will be critical to the GTM organisation as we continue to rapidly expand the business.
What You'll Do At Pega:
Technical Sales Strategy and Execution
- Be a recognized thought leader and domain expert in Customer Service/Experience (CX) and Pega’s Customer Service solution, with a track record of excellent presentations, workshops and event speaking.
- Develop and execute pipeline generation and business development initiatives in collaboration with the Customer Service Business Unit and teams in the field.
- Coach lead and participate with the team in the discovery, qualification and development of best practice technical and business solutions that drive the discovery of new Customer Service workflows and deliver business value for Pega’s clients.
- Proactively support the delivery of excellent story-driven presentations and demos through coaching, inspection, and sharing best practice to “raise the bar”.
- Engage and develop relationships with client, partner and account team executives in target accounts, to ensure adoption of Pega’s solutions and client health.
Leadership & Collaboration
- Lead the Customer Service franchise in EMEA, in collaboration with Specialist and Core SC leadership peers in other geos.
- Build proactive and close relationships with the Customer Service Business Unit leadership team to inform strategy and drive execution.
- Drive and support the innovation and adoption of initiatives, reusable assets, selling programs, enablement, etc. to scale the success of the Customer Service business, and ensure excellent knowledge and execution by the field, partners and customers.
- Oversee the Solutions Consultants to ensure accurate planning and coordination of all requests for resources from the core field sales and SC teams to ensure a balanced workload across the team.
Who You Are:
- A technical strategist, innovator and entrepreneur, able to come with fresh ideas, develop and execute them to scale the business in alignment to the broader Customer Service strategy and commercial goals.
- An accomplished leader, coach, and developer of Solution Consulting teams.
- A recognised, technically astute, expert in Customer Service and ideally, Pega’s platform or related technologies.
- You enjoy being hands on in the field, coaching and leading by example to secure results on critical engagements.
- A proactive internal relationship builder, collaborator, and figurehead for the Customer Service business.
What You've Accomplished:
- Led 7 figure Enterprise sales engagements from an SC perspective.
- Demonstrated leadership and initiative to build scale, and driven growth within a growing software solutions business.
- Had experience of leading teams and doing business in a diverse number of countries and cultures, preferably across EMEA .
- Strong proficiency in English and the local language of your region.
Pega Offers You:
- Experience in a highly innovative Solution Consulting team in a high-growth organization
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of base pay, sales incentives and employee equity in the company
Job ID: 21063
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture .
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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