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Dutch Speaking Customer Care for Smart Home Devices - Greece

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece, Belgium

Offer summary

Qualifications:

Fluency in Dutch, both spoken and written, Proficient in English, both written and spoken, Previous customer care experience is a plus, Strong problem-solving abilities, Ability to adapt in a fast-paced environment.

Key responsabilities:

Provide outstanding customer care via phone, email, and chat
Resolve customer inquiries and technical issues
Maintain knowledge of smart home technology
Document interactions to identify service improvement opportunities
Collaborate with team members for better customer satisfaction

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Dutch Speaking Customer Care Representative specializing in smart home devices, based in beautiful Greece! In this role, you will play a critical part in assisting customers with their smart home technology needs while providing top-notch service.

As a Dutch Speaking Customer Care Representative, you will be responsible for addressing inquiries, troubleshooting issues, and ensuring that each customer feels valued and supported. If you have a passion for technology and customer service, we would love to hear from you!

Responsibilities

Provide outstanding customer care to Dutch-speaking clients regarding smart home devices through phone, email, and chat.
Efficiently resolve customer inquiries and technical issues related to smart home products.
Maintain thorough knowledge of smart home technology to provide accurate assistance and recommendations.
Document customer interactions to identify trends and opportunities for improvement in services.
Collaborate with team members to enhance overall customer satisfaction.
Participate in training sessions to stay updated on product developments and best practices in customer care.

Requirements

Fluency in Dutch (both spoken and written) with excellent communication skills.
Proficient in English, both written and spoken.
Previous experience in customer care, particularly in the technology or smart home sector, is a plus.
Strong problem-solving abilities with a focus on customer satisfaction.
A friendly and professional demeanor that fosters positive relationships.
Ability to work effectively in a fast-paced environment.
Willingness to embrace the experience of living and working in Greece.

Benefits