Title: ITS Analyst Sr. (ServiceNow)

Duration: Direct Hire

Salary Range: $99,902-$159,843

**Eligible for full telework in California**

Description: The ITS Analyst Sr (Corporate Applications (ServiceNow)) will facilitate the coordination and integration of program related activities through vendor-supported corporate applications. The incumbent will define system scope, objectives and business requirements to meet user needs. The incumbent will assist business customers in making informed decisions regarding the development, configuration and functionality of various applications and provide technical consulting to end users on systems projects. The incumbent will provide coordination and services relevant to key functions of software supported by the Information Technology Services (ITS) department, which supports a variety of end users and software, usually provided by a third-party vendor. The incumbent will contribute to the support and maintenance of assigned applications and serve as a technical point-of-contact.

What You Will Do:

Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Optimizes existing and develops new service catalog offerings and associated flows with a focus on continual improvement and automation.
Leverages Flow Designer to further mature the service catalog and migrates away from workflows.
Identifies inefficiencies to ultimately implement areas of automation.
Supports the design of custom catalog items; works with business partners and the Service Catalog manager and application owner for implementation.
Maintains an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
Processes core system configuration as well as day-to-day user requests and incidents.
Creates technical design, ServiceNow code and architecture, and works with key business units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
Provides technical guidance on existing workflows for streamlining and improved efficiencies.
Completes other projects and duties as assigned.

You Will Be Successful If:

Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Ability to visually read information from computer screens, forms and other printed materials and information.
Ability to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
Manual dexterity for typing, writing, standing, and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Lifting and moving objects, patients and/or equipment more than 50 pounds.

What You Will Bring:

Bachelor's degree in information services or related field required PLUS 5 years of direct experience as a ServiceNow admin or application owner; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
5 years of ITS technical application support experience required.
5 years of computer hardware and/or software troubleshooting techniques and system support required.
ServiceNow Certified Implementation Specialist a plus.
ServiceNow Certified Application Developer a plus.
ITIL Certification is highly desirable.

About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do – provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That's Impresiv!

ITS Analyst Sr. (ServiceNow)

Offer summary

Qualifications:

Key responsabilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

Related jobs

Supply Chain Planner

Profissional Analista de Planejamento Sênior (PMO)

Sr Reconciliation Analyst

SCM- Supply Chain Planning role

Recruitment Consultant