Offer summary
Qualifications:
High school diploma or equivalent, Bachelor's degree preferred, Proven customer service experience, Proficiency in customer support software, Strong problem-solving skills.Key responsabilities:
- Provide assistance via phone, email, and chat
- Address inquiries with empathy and efficiency
- Troubleshoot technical issues for customers
- Process orders, returns, and refunds accurately
- Maintain records in CRM and collaborate on issues