Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Act as the first point of contact for customers.
- Address inquiries and resolve concerns with empathy.
- Troubleshoot technical issues and guide users.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in the CRM system.