Offer summary
Qualifications:
High school diploma or equivalent, Proven customer service experience, Excellent communication skills, Strong problem-solving capabilities, Proficiency in customer support software.
Key responsabilities:
- Provide professional assistance via phone, email, and chat
- Address inquiries and feedback with empathy and efficiency
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds accurately
- Collaborate with teams for complex issue resolution and improve processes