Product Owner

Summary

Are you ready to be part of an organization that is re-imagining the Digital Transformation journey? As Product Owner, Digital Solutions, you will be part of a team chartered to work on one of the most critical business applications for Iron Mountain which is E2E, our end-to-end metrics tracking platform used to proactively managing the production workforce and flow of work that goes through the Global Digital Solutions workflow. E2E connects to different scanning solutions Kofax, IBML, Nexscan and Opec scanner as well and also tracks the manual activities that are performed by the imaging operation personnel.

The Product Owner is also responsible for leading and engaging the engineering and business community to achieve effective roadmap(s) and technology solutions as part of the Iron Mountain Custodial Services (formerly IM Track) work. Custodial Services App is a new software that is being built that will be used  to capture the manual work performed by operators at digital solutions. Application will help  reduce manual labor cost and add additional visibility on chain of custody.

This role requires significant experience in software engineering practices as well as mastery of Agile software product development methodology and practices. The candidate will provide product leadership within their scrum team and with various stakeholders; therefore, a deep understanding of the traditional physical records management space and the processes associated will be critical to this role. As a Product Owner, the candidate will be responsible for bridging the “voice of the customer” into the vision and roadmap(s) for the Physical Asset Management capability ecosystems as well as engaging business executives and engineering leadership on these capabilities.

The successful candidate will have a bias toward action, a proven track record of delivering minimum viable products to market at speed, and a curiosity for digital & emerging technologies in addition to their deep expertise in the physical space.  Excellent communication skills are a must. The ideal candidate will have a technical background with the ability to lead product vision, roadmaps, user story mapping, backlog management, sprint planning/review, and incremental release planning and execution.

This role requires the ability to drive the Agile process within the Scrum team(s)  as well as support the developers and SCRUM Master(s) during the product development and delivery lifecycle.

Duties and Responsibilities

• To gather design inputs from cross-functional stakeholders, including product management, marketing, customer support, scrum master, project management, and development team members.

• To lead or participate in software scrum ceremonies and associated meetings and communications to stakeholders.

• Managing requirements, use cases, documentation, and user stories for the current sprint as well as refining and preparing for subsequent sprints.

• Software release planning & tracking:

  • Build, refine, and maintain the product backlog in alignment with the Product Roadmap

  • Responsible for user story definition, writing acceptance criteria, providing clarifications necessary to assist the team with their story estimates, sprint planning, story sequencing, and drafting the team's specific objectives for the upcoming sprints.

  • Provide input on test strategy and test cases, being an advocate of quality solutions that meet or exceed defined customer expectations.

  • Manage and track release tasks & deliverables.

• Perform reviews with internal stakeholders & commercial customers throughout the design lifecycle to ensure alignment on solution designs and requirements

• Holds self and project team accountable for their deliverables to ensure timely, cost-effective project execution.

This position will require the following Skills:

• Subject Matter expert with 3+ years prior experience with Records Management software and processes a must

• Bachelor's degree in Computer Engineering, Computer Science a plus

• Minimum of 3 - 5 years experience defining & writing user stories and acceptance criteria for a Software Development team

• Minimum of 3 -5 years experience in Data Analytics

• Experienced in User Experience and User Interface design principles 

• Experienced in software development lifecycle (SDLC) including defect tracking and requirement management systems (e.g., Jira, Gitlab, Confluence, Aha, etc.)

• Knowledge of Content Management / Content Services / ECM platforms / prior experience with these platforms highly desired

• Self-motivated, not requiring significant managerial direction

• Adept at adjusting to changing circumstances quickly and professionally

• Excellent verbal, written, and interpersonal communication skills

• Extensive understanding of Agile methodology or previous experience, implementing Agile onto a team is highly preferred

• Prior experience as an Agile Product Owner, Scrum Master, Product Manager, or Business Analyst in an Agile environment is very strongly preferred

Must have a balance of skills between technical and soft skills:

Education and/or Experience

• Must have prior experience with Records Management software as PM, BA, PO, or in Implementation/Professional Services role

• Must have prior experience with UX/UI Design and Principles

• Minimum of 3-5 years Data Analytics

• Minimum of 3 - 5 years' experience defining & writing user stories and acceptance criteria for a Software Development team

• Experienced in software development lifecycle (SDLC) including defect tracking and requirement management systems (e.g., Jira, Confluence, etc.)

Certifications

• SAFe or Scrum Alliance Product Owner or Product Manager certification preferred