Education and Engagement Coordinator (Program Analyst 2)

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Job Description:

Our mission...

To protect and serve Oregon's consumers and workers while supporting a positive business climate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.

This position is represented by the Service Employees International Union (SEIU).

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible for fully remote work once the incumbent has gained the proficiency to perform work independently. The incumbent may occasionally be asked to work from the office on an as-needed basis.

Here’s what you will do:

As an Education and Engagement Coordinator, you will increase public awareness of the division’s role in the regulation of insurance, financial services the mortgage industry, and the protection of consumers. Duties include:

• Responding to public requests for consumer information on the various programs the division regulates

• Traveling throughout Oregon to provide insurance and financial education outreach using multiple resources including public speaking engagements, distribution of informational pamphlets and brochures, telecommunications, educational resources and the public media

• Planning and organizing workshops and conferences about agency programs

• Arranging for training to assist local agencies in starting a program

• Collecting information about current trends (such as insurer business practices, fraudulent investments, identity theft and foreclosure scams) that may be helpful in protecting the public

• Developing and maintaining a data bank of consumer education publications and materials, media resources, lists of contact persons and the names of public members or groups who have requested a presentation or materials for their membership

For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

Here’s what you need to qualify:

Minimum Qualifications:

• A bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program and two years’ experience coordinating or administering a program

OR

• Any combination of experience or education equivalent to five years of experience coordinating or administering a program

Requested Skills:

• Strong skills in organization and working independently

• Experience working cooperatively and effectively with diverse public and private groups

• Experience in dealing with radio, television and print journalists

• Good written communication skills

• Speaking experience with diverse public groups

• Experience planning and organizing events

• Experience in understanding and negotiating contracts with vendors

• Preference may be given to candidates who can speak languages other than English

• Preference may be given to people with experience in public relations and marketing

Application information:

• A resume and cover letter are required for this job posting. Please attach them in the “Resume / Cover Letter” section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered.  The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials.  On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• The successful candidate must have a valid driver's license and a satisfactory driving record. Before an offer of employment, DCBS may request that you provide an official driving record.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

• We hire preferred workers!  For more information, please visit our website: Preferred Worker Program.

• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.  For more information, please visit our diversity, equity and inclusion webpage.