Offer summary
Qualifications:
High School Diploma or equivalent, Minimum 2 years relevant work experience in customer service, telecommunications, or technical support, Strong communication and organizational skills, Must speak clear English; other languages a plus, Ability to work independently and in a team.
Key responsabilities:
- Provide technical support via calls, chats, and emails
- Resolve complex customer questions on products and services
- Perform troubleshooting and follow-up testing
- Clarify product functionality and guide customers on configurations
- Act as a liaison between Hotwire Communications and residential customers