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Customer Experience Specialist - Order Processor

Remote:

Full Remote

Contract:

Full time

Work from:

Pennsylvania (USA), United States

Offer summary

Qualifications:

Positive attitude, Integrity and willingness to support company values, Appetite for continued learning, Excellent communication skills, Attention to detail and follow-through.

Key responsabilities:

Assist customers via calls, emails, and chat
Take ownership of customer interactions
Provide world-class customer support
Research and collaborate with other departments
Utilize various software and systems

The AZEK Company Wholesale Large https://azekco.com/

1001 - 5000 Employees

See more The AZEK Company offers

Job description

Customer Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continuous improvement. Team members will be responsible for:

· Having fun, learning every day and delighting Customers!

· Assisting customers who call, email, and chat with questions ranging from product overviews to installation assistance to care and maintenance.

· Taking complete ownership of interactions with customers which may include performing additional research, interacting with other dept. for technical guidance, and making outbound calls back to our customers.

· Utilizing of multiple computer software and systems including, but not limited to, Salesforce.com, Microsoft SharePoint, JDE Edwards, Five9 Contact Center Software.

· Provide World Class support to Customers including answering questions, delivering technical recommendations, and facilitating marketing collateral.

Customer Experience Team Members will have opportunity to work from home as performance allows and will report to the Customer Experience Team Supervisor.

Qualifications

· A positive attitude

· Integrity and willingness to support Company core value of ‘Do the Right Thing’

· Teamwork and willingness to support Company core value of ‘Best Team Wins’

· An appetite for continued learning

· Excellent communication skills, attention to detail and follow-through

· A can-do attitude focused on creative problem solving

The Azek Company is strictly following all CDC guidelines on workplace disinfecting and sanitation, as well as state-mandated PPE practices. Your safety matters and is a condition of employment.

Provisional offers of employment are contingent upon The AZEK Company’s receipt of your fully completed AZEK Company application for employment and satisfactory completion of our employment screening process. This process includes a criminal background check, driving record check, and substance abuse testing.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Benefits: