Technical Support Analyst

Clario are seeking an experience Technical Support Analyst (Internally referred to as a "Technical Support Analyst") to provide first-level customer service in support of clinical trials deployed at hundreds of clinical sites worldwide and designs, reviews, analyses, and supports CLARIO's production data communications system. The Technical Solutions Analyst provides first-level customer service in support of clinical trials deployed at hundreds of clinical sites worldwide and designs, reviews, analyses, and supports CLARIO's production data communications system.

What you'll be doing

• Performs investigations to identify root cause of any telecom interruptions to CLARIO

• Provide Mobile Device Management Support and configuration

• Makes suggestions to engineering, marketing, CLARIO Project Teams and Sales, and users regarding mobile data communications, software, and hardware solutions

• Offers telecom support, training and troubleshooting leadership to the CLARIO Customer Care in particular, and CLARIO overall as well

• Works to ensure uninterrupted mobile telecom access to the data devices provided by CLARIO to its customers, as well as user-owned devices

• Research and recommend vendors and various services

• Coordinates upgrade schedules with internal or external stakeholders and program owners

• Perform advanced support related tasks and special projects as assigned by management

• Learn and provide current technical information, standard procedures, and best practices for deploying CLARIO products and services

• Escalate issues to Clario vendors as needed

• Maintain information database and generate reports from various systems

• Work with clinical sites to ensure accessibility to our technology

What You'll Bring

• Bachelor’s degree in business administration or MIS, or related degrees

• 1-3 years of experience in the field of mobile telecommunications or technical support

• Familiarity with Wireless, Wired, Wi-Fi, GSM, LTE (2G, 3G, 4G), GPRS and other telecommunication standards, protocols, and practices.

• Healthcare, medical, or clinical experience is advantageous but not essential, full training will be provide

• Strong interest in the application of new technology to the clinical trials process

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.