Job description

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Community Manager, you will engage and grow our online community on Telegram and/or Discord. The ideal candidate will be responsible for fostering a vibrant, inclusive, and active community, while also representing our brand and values.

Responsibilities

Actively engage with community members through regular communication, responding to inquiries, and facilitating discussions
Take full responsibility for maintaining the community, ensuring a positive and inclusive environment
Regularly check and ensure that all community members are verified clients under the IB
Develop and curate engaging content, including announcements, events, polls, and educational materials to keep the community informed and engaged
Monitor community interactions to enforce guidelines and manage conflicts professionally
Gather feedback from community members and report insights to the team to improve products/services and enhance the community experience
Organise and promote community events, such as AMAs, webinars, or game nights, to strengthen community bonds
Track community growth and engagement metrics; provide bi-weekly and monthly reports on community health and activities to management

Requirements

Proven experience in community management, preferably within tech, gaming, or related industries
Strong understanding of Telegram and/or Discord, including features, best practices, and community-building strategies
Excellent verbal and written communication skills; ability to engage and build rapport with diverse audiences
Strong conflict resolution skills and the ability to handle difficult situations with tact and professionalism
Ability to create engaging content and events that resonate with the community
Strong organisational skills and the ability to work independently while managing multiple tasks
Languages: Native Indonesian, fluent in English. Any other language will be considered an advantage