2025 Intern - Support Service Management Engineer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What you’ll do:

Key aspects of this role include the following activities:

• Help drive customer experience improvements, engaging directly with Ultimate support customers;

• Deliver case reviews and service reviews, providing customers with an overview of their current support landscape;

• Advocate on behalf of our accounts with our internal product teams;

• Collaborate internally with Support and Engineering to ensure;

• Ultimate Success customer issues are prioritized appropriately and the business impact is understood;

• Provide regular updates internally and externally in case of customer escalations;

• Identify opportunity areas for SSM optimization and scalability, and manage prioritized projects;

• Build internal communication channels to enhance collaboration with key stakeholders;

What you’ll need to succeed:

• Superb communications skills both written and verbal;

• Fluency in English;

• Ability to communicate in client-facing situations articulately, with passion and enthusiasm;

• Understand customer priorities and balance those with internal Adobe priorities;

• Enjoy collaborating with a wide range of stakeholders and are capable of influencing virtual teams;

• Technical aptitude to understand and prioritize customer issues;

• Strategic sense and innovation mindset to identify and drive process improvements;

• Attention to detail and organization skills to help document processes and procedures;

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.