Technical Services Representative (DR)

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology, and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
 

Overview: 

To ensure that all common technical service requests are handled to meet or exceed client expectations using the tools and training provided.

What you'll do:

• Onboard, support & engage with Veritext Partners
•  Prioritize, assign and troubleshoot all calls, voicemails, emails,  support tickets and other requests reporting technical problems
• Handle problem recognition, research, resolution, and follow-up, referring more complex problems to leads
• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
• Serve as support for some Veritext related software
• Provide assistance to videographers, digital reporters and other independent contractors as applicable (e.g., directions, my equipment is not working, logistical issues, etc.); escalate to appropriate Veritext colleague if necessary
• Collaborate with various internal & external stakeholders with similar objectives
• Evaluate Independent Contractors for quality assurance on a regular basis

Who you are:

• 1+ years of related experience
• Proficient in MS Office required
• Familiarity with content creation tools such as Adobe Photoshop, Illustrator & Acrobat highly desirable
• Experience with Court Reporting Industry a plus 
• Proficient with various audio & video formats
• Proficient in relevant content software and remote support applications
• Customer service oriented with strong written & verbal communication skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detailed oriented, organized and be able to multi-task and work under pressure to meet or exceed deadlines
• Proactive and motivated with strong problem-solving and follow-up skills

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.