Sales Operations Analyst

Sales Operations Analyst

Sinch is a global leader in Cloud Communications, offering a diverse range of messaging, voice, and email solutions that empower businesses to connect with their customers seamlessly. We help businesses deliver unified, personalized experiences across all customer touchpoints. Over 150,000 businesses, including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big—for our company, our customers, and our employees—and hire the best talent worldwide to help us bring our vision to life. With nearly 4,500 Sinchers in over 60 countries, probably somewhere near you!

The Essence of the Role

Our Finance and Business Operations team is seeking a high performing and passionate team player to enable our Sales Managers (Asia) to achieve their sales and revenue performance objectives AND support our Finance team in optimising aged debtors.

Reporting to FinOps APAC E&M with a dotted line to the Business Operations APAC, the Sales Operations Analyst will partner with key stakeholders within the business (Local Finance, Global Billing & Credit Control, Sales and Customer Support teams) to drive and provide day-to-day operational, commercial and administrative support and efficiencies.

Specific roles and responsibilities:

• Purchase Order validation and administration, including loading invoices into local customer platforms.
• Liaise with external customers and coordinate with internal stakeholders to resolve account queries and disputes, including escalations as needed to achieve solutions.
• Support and coordinate credit limit approvals and credit note processing with Global Billing & Credit Control.
• Perform local collections activities in alignment with Global Billing & Credit Control to achieve optimal aged debtors.
• Provide general support to Account Managers (Asia) in achieving targets, sales process optimisation and systems management.

What experience/qualities you need to bring with you

• Minimum of 3+ years in a similar role
• Proficient in MS excel, Salesforce and MS Office suite.
• AR System knowledge.
• Excellent attention to detail and accuracy is essential, with strong customer service and communication skills.
• Sound time management, prioritisation and follow-up skills, including the ability to effectively balance quality and quantity of output.
• Excellent problem-solving skills with the capability to recommend solutions and improvements.

Our corporate language is English, please submit your application in English.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers