Senior Financial Crime Operations Manager

📍London, Cardiff Or UK Remote | 💰Framework £65,000 - £80,000 + Benefits | 🚀 Check out our Career Launchpad.

We’re looking for an experienced Financial Crime Senior Operations Manager to join the Monzo journey and lead part of our Financial Crime Operations. You will join an exciting brand, with an exciting mission and you will have the opportunity to build your function to help us achieve it.

In Financial Crime Customer Operations we protect Monzo, our customers, and wider society from financial crime, to help Monzo achieve its mission of making money work for everyone. We believe that our Financial Crime COps are best placed to deliver this when they have a holistic understanding of financial crime tasks and typologies. This means that we tackle all types of financial crime as one financial crime team, working together to address money laundering, sanctions breaches, terrorist financing, bribery, corruption, tax evasion, and more. To facilitate this, you’ll have the opportunity to lead teams working across these typologies.

Every person in our team cares deeply about their work and the impact that it can have on Monzo and our customers. We work in teams of around 12 people, with each team completing a specific type of work - for example, PEP screening, while others have a more diverse set of skills.

Each team manager supports and coordinates the work of their investigators, and is in turn led by an Operations Manager. You’ll directly manage at least one Operations Manager, and you’ll be helping them and their teams to achieve their professional development goals and deliver on our financial crime goals.

⭐ What you’ll be working on

You’ll organise the people around you, be a point of escalation, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a financial crime task, or an urgent personal issue. You’ll listen to your people, guide them through the challenges associated with scaling a company like Monzo, celebrate their every success, and drive the right outcomes for our customers and Monzo.

As you’d expect, you’ll also have responsibility for some disciplinary and grievance matters, and work closely with your colleagues in other Operations teams and the People team to make sure that we apply these policies fairly and consistently.

You’ll be a direct report of our Financial Crime Operations Director, and be part of their leadership team.

🔑You’ll play a key role by…

• Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank
• Being fully accountable for the performance and outputs of your function, ensuring we meet what is expected of us by our customers and policies.
• Constantly thinking about the skills that our financial crime operations teams need, and making sure that our people have the knowledge required to do the job to the highest standard 
• Being an effective advocate and communicator of change
• Supporting the rest of the leadership team in critically assessing our current processes, aiming for continuous improvement
• Helping us become an exceptional place to work for the ambitious, highly-motivated investigators that we hire
  
  

🤩We’d love to hear from you if…

• You have significant experience leading teams working in financial crime or fraud, and are a recognised leader across the industry in one or more of these disciplines
• You’ve led successful, highly skilled teams to achieve their goals and have an empathetic leadership style
• You’re as comfortable working 1:1 as communicating with large groups
• You empower your people to find solutions themselves
• You can motivate teams working on ongoing operational work
• You are very hands-on and solve problems when you spot them
• What we are doing at Monzo excites you!
• You’ve been at Monzo for at least 6 months and have passed your probation period

⏳ This role will be advertised internally for 2 weeks. Applications close on Tuesday 29th October at 4pm.

🌈 The application journey has 4 key steps:

Application
Recruiter Call
Role Specific/Technical Interview
Leadership/Stakeholder

🙌What’s in it for you ..

💰Salary £65,000 - £80,000 

📍This role can be based remotely from anywhere within the UK

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

#LI-REMOTE #LI-DR