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Customer Success Associate, BRE

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Bachelor's degree in business or related field, 2-4 years in customer service or related roles, Fluency in American accent preferred, Proficient in CRM software and Microsoft Office, Strong problem-solving abilities.

Key responsabilities:

Build and maintain strong relationships with customers
Understand customer needs to provide solutions
Collaborate with internal teams for effective resolution
Use CRM system to provide accurate information
Provide exceptional customer service by demonstrating empathy

Better Financial Services Large https://www.better.com/

1001 - 5000 Employees

See more Better offers

Job description

A Better opportunity:

The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality.

Responsibilities will include the following:

· Build and maintain strong relationships with customers, serving as their primary point of contact

· Understand customers' needs and goals, and provide personalized solutions and recommendations

· Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions

· Provide accurate, valid and complete information to clients using our CRM system

· Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.

· Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

About you

· Passion for delivering exceptional customer service

· Bachelor's degree in business, marketing, real estate, or a related field

· 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail

· Ability to multitask and prioritize tasks effectively

· Proficiency in CRM software and Microsoft Office Suite

· Strong bias-to-action, practicality and effectiveness

Important to note -

· Candidates who can converse fluently in American accent will be preferred, as this role primarily relies on your ability to strike a good conversation with our US based clients. Prior experience in customer service roles focused on US-based customers will be an advantage.

· This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC.

· It's a work-from-home position with support for setup and a monthly WFH allowance.