Job description

Join Patrique Mercier Recruitment PT as a German Speaking B2B Customer Support Specialist for Software in beautiful Athens, Greece! This is an exciting opportunity for individuals eager to support business clients while working in a vibrant and historic location.

In this role, you will manage inquiries and provide solutions for our German-speaking business clients regarding our software products. Your expertise in customer service, combined with your technical knowledge, will be crucial in ensuring client satisfaction and retention. If you are passionate about technology and enjoy helping others, we would love to have you on our team!

Responsibilities

Deliver exceptional B2B customer support to German-speaking clients regarding software inquiries.
Resolve technical issues and provide guidance on software features and functionalities.
Document customer interactions and feedback to enhance product offerings and service quality.
Collaborate with technical teams to address complex customer needs efficiently.
Engage in ongoing training to stay updated with product changes and customer service strategies.
Build and maintain strong relationships with clients, focused on customer satisfaction.

Requirements

Fluent in German (both spoken and written) with excellent communication skills.
Proficient in English for effective teamwork and communication.
Experience in B2B customer support or technical support is a strong advantage.
Familiarity with software products and the ability to troubleshoot technical issues.
Strong problem-solving capabilities and the ability to understand client needs.
Professional demeanor with a commitment to achieving high customer satisfaction.
Willingness to work in Athens, Greece, and embrace a new cultural experience.

Benefits