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Icelandic Tech Support in Greece with Full Paid Relocation and 1month hotel stay

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece, Belgium

Offer summary

Qualifications:

Fluency in Icelandic and English, Strong technical skills and problem-solving aptitude, Exceptional communication and customer service skills, Previous experience in technical support is a plus, Willingness to relocate to Greece.

Key responsabilities:

Provide technical assistance to Icelandic-speaking customers via various channels
Identify, troubleshoot, and resolve technical issues efficiently
Collaborate with engineering teams for complex problem resolution
Maintain accurate documentation of interactions in the CRM system
Engage in continuous training and mentor new team members

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

See more Patrique Mercier Recruitment offers

Job description

Join Patrique Mercier Recruitment JP as an Icelandic Technical Support Specialist for a prominent Big Tech company and embark on an exciting career in stunning Greece! This unique opportunity includes a fully paid relocation package, allowing you to transition seamlessly to a new life filled with adventure and rich culture. In this role, you will provide exceptional technical support to Icelandic-speaking customers, helping them navigate through a variety of technology-related issues related to cutting-edge products and services. You'll enhance your problem-solving abilities while being part of a dynamic and supportive team environment. If you're eager to develop your technical skills and enjoy a Mediterranean lifestyle, this is the perfect opportunity for you!

Responsibilities

Offer top-notch technical assistance to Icelandic-speaking customers via phone, email, and chat.
Identify and troubleshoot technical issues related to products and services in an efficient manner.
Collaborate with engineering teams to escalate and resolve complex technical problems.
Maintain accurate documentation of customer interactions and technical issues in the CRM system.
Engage in continuous training to stay updated on products and improve customer support capabilities.
Provide suggestions for enhancing support processes and overall customer experience.
Support and mentor new team members during their onboarding process.

Requirements

Fluency in Icelandic and English, both written and spoken.
Strong technical skills and aptitude for problem-solving.
Exceptional communication and customer service skills.
Previous experience in technical support or IT is advantageous but not required.
Quick learner with a proactive attitude towards new technologies and processes.
Team-oriented mindset with a genuine enthusiasm for helping others.
Willingness to relocate to Greece and immerse yourself in a new culture.

Benefits