Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking an experienced Sr. Sales Operations Manager to support multiple North American markets. This role is critical to lead the operational execution across the field organizations, including Sales Executives, Sales Engineers, Overlay Specialists, and Channel Partners. This role will help drive the evolution of GTM structure, productivity optimization, planning, and operational processes. Primary responsibilities include operational execution and cadence, establishing consistency and scalability in Lead to Cash processes, creating business performance insights, fiscal planning activities (e.g., territory design and quota-setting), optimizing sales productivity and deploying sales capacity to support the GTM design. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry but also must communicate effectively with senior-level sales executives and back office functional leadership. This candidate will be data-driven, self-motivated, sales business application savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high-impact projects with limited direction and supervision.
Overview
The Sr. Sales Operations Manager is the key business partner to the several subregional Sales VPs and back office business operational functions. This role is expected to have outstanding analytical and problem-solving skills and can synthesize high volumes of information and data to support a rapidly changing organization. Specifically, the role is a hands-on, individual contributor, that will provide strategic and operational support to the Sales, Sales Engineering and Specialist, and Partner organizations. The role will be expected to drive repeatability, predictability, and scalability across the business. The role will partner closely with cross-functional partners to help establish and execute GTM strategy, Sales segmentation, territory design, quota setting, sales process, and KPI/scorecard frameworks to support the business in exceeding both short and long-term financial goals. S/he and the team will both lead and support the execution of multiple strategic cross-functional projects that are crafted to increase bookings, productivity, and overall efficiency in meeting corporate objectives.
Responsibilities
Establish and maintain operating cadence/rigor across all Sales, Sales Engineering/Specialists, and Partner functions to ensure the health of the business in achieving key performance metrics.
Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities. Develop key insights for executive-level presentations and drive critical business decisions.
Drive cross-functional critical initiatives to accelerate productivity across the field, accelerate Genesys’ transformation to a subscription model and achieve overall corporate objectives.
Partner with leaders across Genesys to create business strategies and build business cases for potential investments (e.g., geographic market/industry vertical business plans). Present insights and recommendations to senior leadership, and drive the “follow-through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.
Partner with Field leadership teams, Finance, and Corporate Strategy, to build models that forecast near and long-term sales revenue, profit, and ROI.
Responsible for Annual Fiscal Planning & Execution including org structure, financial goal setting, quota setting, and market segmentation.
Support executive deliverables such as Board Reviews, Quarterly Business Reviews, Objectives & Key Results, and more.
Requirements
10+ years of experience in a senior sales operations role with deep domain expertise in territory planning and GTM design, quota setting, sales capacity and productivity modeling, business performance analysis, customer master data management, and Salesforce CRM.
Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize sales productivity and remove friction from operational processes to support long-term durable growth of the business.
Experience managing operations for a regionally distributed team of 100+ associates for at least 5 years.
Possesses business acumen with strong analytical and intuitive problem-solving skills.
Project management skills to deliver operational capabilities that require long-term thinking and proactive planning.
Gathers and uses data strategically to create improvements, guide key business decisions, persuade others, and solve problems.
Works effectively in an unstructured environment requiring new perspectives and creative approaches. Able to see the big-picture while also being hands-on and in command of the details.
Desire to take on the tough projects and challenges to support the growth of the business.
Ability to be highly productive with minimal oversight from senior management.
Sets goals and consistently delivers results. Takes responsibility for actions and outcomes.
Able to speak and present complex topics in front of the Executive Leadership team with crisp and concise delivery.
Strong interpersonal skills with demonstrated ability to present technical content to general audiences.
Ability to manage multiple concurrent projects and competing priorities in a cross-functional environment.
Preferred requirements:
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$115,850.00 - $227,350.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
