Field Service Technician

Resuscitation, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Job Summary:

Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include working under limited supervision for non-routine situations and may be responsible for leading daily operations, training, delegating, and reviewing the work of lower-level employees. Problems are typically difficult and non-routine, but not complex.

Essential Job Functions:

• Provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including:

  • Serving as the key customer contact on technical and service-related problems to achieve required product/service performance standards and total customer satisfaction

  • Diagnosing, troubleshooting, and resolving technical/service issues Instructing clients on the proper usage and operation of equipment •Documenting and maintaining clients' service logs

  • Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

• Comply with all policies and standards.

• Any other job responsibilities as assigned by management and subject to modification.

• Up to 90% travel within Ontario

Required/ Preferred Education and Experience:

• Bilingual English / French preferred

• College or University degree

• Typically requires a minimum of 5+ years of related experience. Highly skilled in specialized area.

Knowledge, Skills, and Abilities:

• Advanced skill set within role. As a skilled specialist, completes tasks in resourceful and effective ways.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.