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Remote Bilingual Call Center REp

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

1 year customer service experience, High School diploma, Call center experience preferred, Sales or benefits experience ideal.

Key responsabilities:

Make inbound and outbound calls
Advise members on benefits
Handle consumer inquiries and issues
Meet performance goals for the position
Establish a book of business

RemX | The Workforce Experts Human Resources, Staffing & Recruiting XLarge https://www.remx.com/

1001 - 5000 Employees

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Job description

Description

Title: Bilingual Healthcare Representative

This is a remote opportunity, but must be in the South Miami area.

Responsibilities

Inbound and outbound calls to advise members on benefits

Respond to and own consumer inquiries and issues

Provide education and status on previously submitted documents and requests

Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Self Motivated with the ability to overcome objection

Establish own book of business through empathy and good listening

Requirements

1 year of customer service experience with the same company

Call Center experience is a PLUS

Excellent Communication and multi tasking

Previous Sales Or Benefits Experience Is Ideal

High School diploma

Goal-driven and detail oriented

Must be able to clear background check

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