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Local Remote Customer Service Agent

Remote: 
Full Remote
Contract: 
Salary: 
33 - 35K yearly
Experience: 
Junior (1-2 years)
Work from: 
Kansas (USA), Missouri (USA), United States

Offer summary

Qualifications:

1 year of customer service experience, High School diploma.

Key responsabilities:

  • Assist callers with health or meal benefits
  • Provide resolutions and respond to inquiries
  • Build strong relationships with customers
  • Educate on pre-authorization processes
  • Meet established performance goals
RemX | The Workforce Experts logo
RemX | The Workforce Experts Human Resources, Staffing & Recruiting XLarge https://www.remx.com/
1001 - 5000 Employees
See more RemX | The Workforce Experts offers

Job description

Description

RemX is looking for Local Remote Call Center Reps Kansas City

Pay: $17/hr and $18/hr for bilingual candidates (English/Spanish)

Hours: Must be open to work shifts between 7:00 AM – 12:00 AM Monday – Sunday (Must be available for weekend scheduling)

Title: Member Experience Advisor

  • Assist callers with questions and navigations of health or meal benefits
  • Serve as single point of contact for customers and build a strong relationship supporting them.
  • Respond to and own consumer inquiries/issues.

Requirements

  • 1 year of customer service experience with the same company
  • High School diploma
  • Goal-driven and detail oriented

Responsibilities

  • Provide resolution for customers.
  • Serve as single point of contact for customers and build a strong relationship supporting them.
  • Respond to and own consumer inquiries/issues.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
  • Conduct proactive research on assigned member accounts to identify service issues.

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Experience

Level of experience: Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishEnglishSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Relationship Building
  • Problem Solving
  • Customer Service
  • Detail Oriented
  • Verbal Communication Skills
  • Time Management

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