Customer Service Advocate
at Evernest
Company Overview
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.
We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.
Position Overview
We are currently seeking dedicated and customer-focused individuals to join our team as a Customer Service Advocate, in one of several key roles. These roles serve as the primary point of contact for residents, owners, and vendors providing them with excellent customer service and support.
Available Roles:
Please note that candidates for this position will be considered for one of the aforementioned roles within our organization. Each role involves unique responsibilities and opportunities for growth within our residential property management team. We will assess candidates based on their skills, experience, and fit for the specific role during the interview process
Property Services Support Coordinator: In this role, you will be responsible for coordinating maintenance and repair services for our residential properties, ensuring that all maintenance requests are addressed promptly and efficiently.
Resident Services: As a Resident Services, you will be the primary point of contact for residents, providing them with information and assistance regarding their leases, community events, and other resident-related inquiries.
Leasing Coordinator: The Leasing Coordinator role involves assisting prospective residents with the leasing process, conducting property tours, and facilitating lease signings. You will play a crucial role in maintaining high occupancy rates and ensuring resident satisfaction.
Communications Specialist: As a Communications Specialist, you will handle incoming calls and inquiries from residents and potential tenants, providing them with exceptional customer service and support.
Utility Coordinator: Key responsibilities include monitoring utility usage, analyzing data to identify trends and areas for improvement, implementing energy-saving initiatives, and liaising with utility providers to negotiate contracts and resolve issues.
Responsibilities
- Respond promptly and professionally to resident inquiries and concerns via phone, email. Assist residents/owners with maintenance requests, lease inquiries, and other issues related to their residency.
- Coordinate with various departments within the organization to ensure timely resolution of resident issues.
- Maintain accurate records of resident interactions and follow-up activities.
- Provide proactive communication to residents regarding property-related updates and announcements.
Requirements
- Excellent written and spoken English
- Customer service experience (+2 years)
- Fast and reliable internet with a minimum download speed of 40 Mbps
- Functional computer
- Two monitor screens
- Webcam and headset
- A quiet, dedicated workspace
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting of the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
