Service Integration and Management (SIAM) Analyst

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Responsibilities

Peraton is seeking a Service Integration & Management (SIAM) Analyst to join our team of qualified, diverse individuals. This position is fully remote. The ideal candidate will works closely with cross-functional teams to establish a streamlined, integrated, and seamless service delivery process where all service providers contribute to the end-to-end service delivery. The qualified applicant will become part of Peraton's Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, for the US Coast Guard (CG). This initiative is modernizing and consolidating the operational environment under a common technology framework in order to better support the services provided to CGs customers.

Day to Day Work Responsibilities:

• Working with team to establish, maintain, and oversee SIAM activities across multiple suppliers and with the customer (e.g., governance, management, integration, assurance and coordination).
• Facilitating working sessions to establish streamlined, integrated and seamless service delivery across multiple service providers.
• Defining, collecting, analyzing, interpreting, and reporting end-to-end service delivery key performance indicators (KPIs).
• Proactively identifying opportunities to improve the effectiveness, efficiency, integration, and usability of services and end-to-end service delivery processes across the organization.
• Coordinating and collaborating with cross-functional teams (e.g., clients, suppliers, partners, service owners, and ITSM practice owners) to identify and drive improvements to services, service delivery (i.e., efficiencies, effectiveness, and integration), and end-to-end customer experience based on quantitative and qualitative data using various techniques, methods, and standards such as Lean/Six Sigma, ISO 9004, ISO 20000-1, and Agile.
• Providing process engineering support to improve efficiency and effectiveness of development, operations, and maintenance activities using ITIL, DESMF, and industry best practices.
• Reviewing and analyzing performance metrics to identify and recommend improvement opportunities (e.g., lowering costs, reducing cycle time, improving customer service experience, and increase alignment with business, operational and compliance requirements, etc.).
  
  

#USCGIMS

Qualifications

Basic Qualifications:

• Bachelor's degree and 8 years' experience or Master's degree and 6 years' experience or Associate's degree and 10 years' experience or HS diploma/equivalent and 12 years relevant experience.
• U.S. Citizenship required; must have a minimum of a Secret clearance (or higher).
• Expertise with quality, performance, and process management experience (e.g., consulting, implementation, and continuous improvement).
• Experience documenting and streamlining processes to improve their effectiveness, efficiency, and integration.
• Demonstrated experience with key performance indicator (KPI) definition, collection, analysis, interpretation, and reporting.
• Demonstrated ability to work collaboratively with cross-functional teams in a busy multi-tasking environment.
• Demonstrated experience interfacing with suppliers and customers at multiple levels (individual contributor to senior leadership).
• Familiarity with DOD IT security requirement.
• Current or the ability to obtain the following certification:
• ITIL 4 Foundations to align with the latest version of DESMF
• ITIL v3 and/or ITIL 4 Specialist to align with the latest version of DESMF
• Lean Six Sigma certification (green belt or above)
  

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care