1099 Luxury Fragrance #MMF

Voted as "Best Place to Work in FL” by the Sun Sentinel 3 years in a row!

LUXURY FRAGRANCE BRAND SEEKING HIGH END CUSTOMER SERVICE AMBASSADOR TO START 10/14 FOR SEASONAL POSITION!

** Remote Position, BUT MUST LIVE IN THE STATE OF NEVADA, NC, SC, TN, VA, IL, IN, MI, NM **

If you love fragrance and are passionate about helping people, this may be the perfect opportunity! Inktel is currently hiring a Full-time AND a part-time Remote Fragrance Ambassador (1099 Independent Contractor role) to provide Customer Service for one of the world’s most high-end fragrance brands. Our high-end Maison, was designed in the tradition of luxury French perfumery. In this role, you will be a crucial representative who inspires and helps the customers become the best version of themselves by supporting current and prospective customers with questions on items, orders, and sales inquiries right from your home! If you are an A-Player, we want you to join our award-winning team!

JOB RESPONSIBILITIES:

Communicate with customers proactively and professionally across multiple channels. (Voice and Email)
Respond to questions, provide information, and promote products while meeting or exceeding customer expectations.
Identify the root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver world-class service.
THE IDEAL CANDIDATE:

Well-spoken, energetic, and enthusiastic.
Passion for providing service excellence.
Previous experience as a Beauty ambassador/advisor or similar role is helpful!
Some knowledge of fragrance products is valuable.
MUST have fluency in English (speak, read, and write!)
High school or equivalent (Required)
Must be 18 years or older.
**PAY & BENEFITS:

Pay: $16.00/hour Production (2-week training pay is $14.00/hr)

Schedule: Monday - Friday 9am - 5pm EST (Full-time) or 9am- 1pm EST (Part-time) *** WEEKENDS OFF!! ***

Training Schedule (2 weeks): 9:00am - 6:00pm Monday - Friday
Technical Requirements / MUST have your own equipment:

Two screens, can be 2 monitors or 1 monitor and 1 laptop
Use of Windows 10 or 11 Pro OS desktop or laptop (No Macs or Chromebooks)
Hardwired internet connection directly to router- just WiFi is not accepted
High Speed Internet: Min. 45 Mbps Download/10 Mbps Upload
A working computer camera
Use of a USB headset with volume control
TECHNOLOGY REQUIREMENTS:

Operating System / PC

Windows 10 or 11 Professional PC (no Macs or Chromebooks)
(Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )
Two (2) available USB 2.0 or greater ports
USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case
JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera

Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10.
Available on Amazon or any other major retailer.
Standard Connection / Speed

Must have Hard-wired connection (no wireless)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location
CPU Speed

Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
Hard Drive

40 GB or more of available space
100 GB or more of total space
Memory

8 GB or RAM or better is preferable
Monitor*

1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
*Dual monitors are required for this program*

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

Referral program
Work from home
Shift:

8 hour shift
Education:

High school or equivalent (Required)
Experience:

Customer service: 1 year (Required)
Call center: 1 year (Preferred)
Language:

English (Required)
Work Location: Remote