Solutions Engineer, LATAM

Description

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

We are looking for a Solutions Engineer to onboard our customers and partners to use BioCatch solutions. This role is suitable for unique people who have both solid hands-on technical experience and great customer-facing skills.

In this role, you will be leading implementations and other technical projects, enabling BioCatch anti-fraud solutions for web and mobile applications. The majority of our customers are financial institutions like banks and credit unions - but not only. You'll be working with Executives, Project Managers, and Developers.

At BioCatch, you'll be part of the Solutions division, which provides all operational and technical services to our customers worldwide. This requires a superb can-do attitude, solid project management skills, and a strong frontend/fullstack technical background to overcome integration challenges with our customers' web/mobile applications.

As part of the Solutions Engineering team, you'll be also contributing to our documentation, leading workshops, and helping to improve our processes and practices.

Requirements

Technical Experience:

• Integration Skills: 3+ years of experience in integrating cloud solutions, especially in a web/mobile context. This could include experience with APIs, SDKs, and third-party integrations.
• Frontend/Fullstack Development: Proven experience in frontend or fullstack development of web or mobile applications. Familiarity with popular programming languages and frameworks (e.g., JavaScript, React, Angular, Node.js, React Native, Cordova, Swift, Kotlin, Flutter, Ionic, etc.) is essential.

Customer-Facing Skills:

• Experience working with customers: Demonstrated ability to onboard and support world-class customers, particularly in the financial sector (banks, credit unions, etc.).
• Excellent Communication: Ability to communicate effectively with a variety of stakeholders, including Executives, Project Managers, and Developers. This includes both written and verbal communication, presentation skills etc.
• Can-Do Attitude: A proactive and positive approach to problem-solving and overcoming challenges.

Project Management:

• Project Leadership: Experience in leading technical projects, including implementations and integrations, from start to finish.
• Organizational Skills: Strong organizational and time management skills, with a proven track record of managing multiple projects simultaneously.

Misc:

• Documentation and Training: Experience in creating technical documentation and conducting workshops or training sessions.
• Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
• Availability to travel internationally: up to 5% (on-demand).
• Fluent English and Spanish - a must; Portuguese proficiency - a significant advantage.
• Location: Mexico (remote).