Global Head of Operations

Great that you're thinking about a career with BSI!

Job Title: Global Head of Operations - Internal and Supplier Assurance
Contract: Full-time, permanent position
Location: Remote – global with travel

In this newly created role, the Global Head of Operations (ISA Solutions) will play a key part in mobilising our internal departments to deploy a client centric solution across the globe. The position will be responsible for defining the competency and roles required to support the successful operational delivery of the ISA programs within our three key regions.

This position can be based remotely however, there will be the expectation of global travel at least once per quarter across our three regions. This will include travel across EMEA, AMAS and APAC.

Additional responsibilities include:

• Review existing ISA processes and procedures to achieve alignment across the globe.

• Collaborate with the respective regions and departments to develop and deploy successful operational competencies.

• Support with the efficient and effective service of global client contracts.

• Develop key metrics to assess the performance of the business and identify client challenges.

• Support with business forecast and strategic resource planning.

To be successful in this role, you will possess:

• Extensive operational experience within a matrix organisation.

• The ability to build solid and credible relationships with both clients and internal stakeholders.

• Experience in strategic resource planning.

• Experience of working with multi-national/cultural teams across the globe.

Our benefits - UK

BSI offers a competitive total reward package as well as, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

*Please note that our benefits package will differ depending on each individual country. This can be discussed with you during the interview process*

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors.

Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.