Offer summary
Qualifications:
3+ years in Customer Success or Account Management at an Enterprise SaaS Company, 5+ years of professional experience, Fluent in French and English, Understanding of finance processes like Planning and Budgeting, Experience with CPM systems is a plus.
Key responsabilities:
- Manage portfolio of customers by serving as their primary advocate
- Drive customer adoption, satisfaction, and retention efforts
- Execute customer onboarding and regular Business Review meetings
- Understand and manage contractual agreements for customers
- Learn customer needs to maximize investment value